Library 2.0 is a technology-based tool the library used to better serve its customers by:
-Allowing the customer to decide what they want, how they want to get it and how
the library can help them meet their objectives.
-the new service must be continually reevaluated and fine-tuned to better serve our
customers.
-The technology must be used in tandem with other customer-driven services to
ultimately provide reliable access to information.
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